I read with concern, Mr Gangaraju's Post. His anger & frustration are fully justified. I had a first hand experience recently where claim settlement was unduly delayed only due to lack of minimum sensitivity on the part of the people handling the papers, both in LIC & in New India. Unfortunately, it looks to me that some (many) people serving in Insurance Industry today have not tasted the pleasure in rendering quality service to their customers. They need training.
Coming to the subject proper, I have been crying hoarse that our group medi claim policy should incorporate 'cashless admission & treatment' clause. No via media solutions will serve the purpose.
At the cost of repetition, what we should expect, demand and receive is a facility where one should possess only TPA issued Card with details of cover available and a Photo ID. One should walk in and out of Hospital with NO money transactions. Hospital has only to admit and treat. It is possible - hopefully coming after 1.4.2015. If it does not become a reality, we should fight and get it. I have my plans to pursue.
Thanks and regards,
Sreenivasa Murty M