RAILWAY RULES :
AMENDMENT TO CANCELLATION OF TICKETS FROM 01 03 2014
From March 1, passengers who do not undertake journey after booking tickets will not be paid any refund.
Refund will also not be paid to those who have booked tickets as a part of a group and decide not to travel for any reason.
The new rules come into effect after the railways modified its scheme on grant of refund from public reservation system (PRS) on cancellation of tickets.
Central Railway senior divisional commercial manager (Sr DCM) Dr Sumant Deulkar confirmed that Railway Board vide a circular issued on February 21 to all general managers has intimated to implement the decision from March 1.
In partial modification under 'Computerized Coaching Refund Scheme', the Railway Board has decided that refund across the counters will not be granted in case of passengers who do not turn up and less number of people travelling in groups.
However, refund under this system will be granted for reserved and RAC tickets in cases of lower class travel, failure of AC in coach, discontinuation of journey by passengers due to dislocation of train services, accommodation not provided and cancellation of trains. For wait listed tickets, refund will not be granted under this system but will continue to be granted as per existing rules.
CRIS has been asked to make necessary software modifications. Necessary instructions have been issued to all staff immediately, says a circular issued by Rohit Kumar, deputy director traffic commercial, Railway Board.
Earlier, if the ticket was presented for cancellation up to two hours after the actual departure of the train irrespective of distance, the cancellation charges were 50% of the fare subject to a minimum of the cancellation charge referred.
Refund will also not be paid to those who have booked tickets as a part of a group and decide not to travel for any reason.
The new rules come into effect after the railways modified its scheme on grant of refund from public reservation system (PRS) on cancellation of tickets.
Central Railway senior divisional commercial manager (Sr DCM) Dr Sumant Deulkar confirmed that Railway Board vide a circular issued on February 21 to all general managers has intimated to implement the decision from March 1.
In partial modification under 'Computerized Coaching Refund Scheme', the Railway Board has decided that refund across the counters will not be granted in case of passengers who do not turn up and less number of people travelling in groups.
However, refund under this system will be granted for reserved and RAC tickets in cases of lower class travel, failure of AC in coach, discontinuation of journey by passengers due to dislocation of train services, accommodation not provided and cancellation of trains. For wait listed tickets, refund will not be granted under this system but will continue to be granted as per existing rules.
CRIS has been asked to make necessary software modifications. Necessary instructions have been issued to all staff immediately, says a circular issued by Rohit Kumar, deputy director traffic commercial, Railway Board.
Earlier, if the ticket was presented for cancellation up to two hours after the actual departure of the train irrespective of distance, the cancellation charges were 50% of the fare subject to a minimum of the cancellation charge referred.
(Times of India)